Process Capture
- Situation
- There is no reliable view of the current process, making work, waiting, handoffs and information loss difficult to see.
- Content
- Make the work sequence visible, identify bottlenecks and establish decision criteria for prioritization.
- Format
- facilitated on-site workshop
- Retained artifact
- Process landscape, bottlenecks and prioritization matrix
- Boundary
- Visibility and prioritization; no implementation roadmap or system build.