METHOD
The five thought movements condense the seven IMPACTS steps without skipping any of them.
Choose a recurring workflow, define the target and name the step that limits total throughput.
Follow the real flow through processing, handoffs, waiting points and required information. Many parts do not make a process impossible to understand. Also mark which decision must remain with a person.
Remove steps, handoffs and information that do not contribute to the chosen target.
Anything unnecessary should be neither digitised nor automated.
Order the remaining flow so every step, handoff and decision becomes traceable.
Simplification prevents AI from merely accelerating an unnecessarily complicated process.
Route required data, rules, exceptions and evidence from their source to the human, agent or system in time, or derive them traceably.
Keep source, validity and check visible. Missing, stale or conflicting context stays open; a draft replaces neither a source nor approval.
Implement the smallest dependable solution and treat the test as a decision gate.
Five fields for the next concrete process decision.
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